Welcome
Login
Sign up
Home
Solutions
Enter your search term here...
Search
How can we help you today?
New support ticket
Check ticket status
Knowledge base
Service Announcements
New Features!
2
Introducing Ask the Presenter / Q&A
New Speaker View
For Event Attendees
3 Things You Should Do When You Download the App!
3
Set up your profile
Check out the event feed and make your first post
View the event schedule
Operating Systems
1
What operating systems will the app work on?
For Exhibitors
Setting Up Your Exhibitor Profile
3
How to set up your exhibitor profile
How to add additional team members to your exhibitor profile
How to add documents to your exhibitor profile
Lead Qualification - A Complete Guide
1
Lead Qualification - A Complete Guide
Lead Qualification FAQ's
13
Does the lead capture function work offline?
I can see lots of leads marked as 'Pending', what does that mean?
Can I edit my leads once I've scanned someone?
Does the camera use a lot of battery?
Which phone should I be using?
View all 13
Digital Passport
1
Digital Passport Set Up
Operating Systems
1
What operating systems will the app work on?
For Event Organisers
Getting Started Guide
1
Getting Started
Setting Up & Finalising Your Event
3
Adding and Editing Event Info
Creating and Editing Your Profile
My event is ready to go live in the app, how do I publish it?
App Settings - Access Control
5
What is an access code?
Event Visibility
Reports & Lists in the Dashboard
Event Participant Visibility in Apps
Messaging in the App
App Settings - App Designer
10
How do I add new menu items?
How do I rename menu items?
How do I change the order of menu items?
How do I remove items from the menu?
How do I change the background and foreground colours?
View all 10
App Settings - Features
6
What are meeting requests?
How do I turn on Meeting Requests for my event?
How do I turn off Speaker Ratings?
How do I turn on Session Evaluations?
How do I turn on eTickets in the app?
View all 6
Ask the Presenter / Q&A
3
How to set up Ask the Presenter / Q&A for Sessions
How to Moderate Questions
Displaying Accepted Questions in the Session
Branded Apps
3
What are the graphics requirements for my branded app?
What are the content requirements for my branded app?
Why doesn't searching for my app name in the store bring up my app?
Evaluations and Live Polling
5
Setting up an Event Survey
Setting up a Session Evaluation
Setting up a Live Poll
How do I disable Session Evaluations?
Displaying Live Poll Results at Your Event/Session
Event Feed
2
What is the event feed?
How to Moderate the Event Feed
Event Feed Banners
2
What is an event feed banner?
How do I add an event feed banner?
Graphics
2
What is an event icon and event poster?
Adding an event icon and event poster
How Attendees Log in to the App
4
How do I replace the default text of the terms and conditions?
Do participants have to accept the Terms and Conditions every time they open the app?
I don't want participants to have to accept any terms and conditions. Can I turn this off?
What are the default terms & conditions?
Importing Data
5
Importing Attendees
Importing Speakers
Importing Exhibitors
Importing Attendance Data
Importing Sessions
Invitations
5
Inviting Attendees to Download the App
Inviting Speakers to Download the App
Inviting Exhibitors & Sponsors to Download the App
Example Invitation Text
What is the SPF record I need to add so that invitations do not go directly to a spam folder?
Links & Documents
3
What can I use Links & Documents for?
How do I add a website link as a resource?
How do I add a document as a resource?
Maps
2
Adding Maps to Your Event
Adding Pins to Your Map
Marketing Tips & Resources
10
Email Attendees, Speakers, Sponsors & Exhibitors
Make Your Event Website Do the Heavy Lifting
Harness Social Media
Make the Most of the Morning
MC Briefing
View all 10
Operating Systems
1
What operating systems will the app work on?
Printing Badges and Exhibitor QR Code Posters
3
What is an exhibitor QR Code Poster?
Printing Participant Badges
Printing Exhibitor QR Code Posters
Production Staff
1
Adding Production Staff
Push Notifications
2
What is a push notification?
Setting up and Sending Push Notifications
Reports
1
Reports Overview
Schedule
3
What is a track?
How do I add a new track?
How do I add a new session?
KickStart Pack
1
What is included in Support +
Incentives & Competitions
0
Privacy Policy
12
General
Collection & Use of Event Information
Disclosing Event Information to Third Parties
Your Rights to Access and Correct Event Information
Security
View all 12
Help Desk Software
by Freshdesk